#stickit-addon-dock{margin:12px 0;padding:12px;border:1px solid #d6dbe1;border-radius:12px;background:#f6f7f9;box-shadow:0 2px 10px rgba(0,0,0,.04);font:14px/1.45 Arial,sans-serif;color:#2d3339}
#stickit-addon-dock h3{margin:0 0 8px;font-size:16px;color:#252a30}
.stickit-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.stickit-card{margin-top:10px;padding:10px;background:#fff;border:1px solid #dce1e6;border-radius:10px}
.stickit-btn{border:1px solid #59626c;border-radius:8px;background:#59626c;color:#fff;padding:7px 11px;cursor:pointer;font-weight:600;transition:background .15s,border-color .15s,transform .02s}
.stickit-btn:hover{background:#4d5560;border-color:#4d5560}
.stickit-btn:active{transform:translateY(1px)}
.stickit-btn:disabled{opacity:.55;cursor:not-allowed;transform:none}
.stickit-btn.alt{background:#eef1f4;border-color:#ccd3da;color:#2c333a}
.stickit-btn.alt:hover{background:#e4e8ec;border-color:#bcc5ce}
.stickit-btn.warn{background:#7b7366;border-color:#7b7366;color:#fff}
.stickit-btn.warn:hover{background:#6c655a;border-color:#6c655a}
.stickit-btn.danger{background:#a33a3a;border-color:#a33a3a;color:#fff;text-decoration:none}
.stickit-btn.danger:hover{background:#8f3030;border-color:#8f3030;color:#fff;text-decoration:none}
.stickit-input,.stickit-textarea{box-sizing:border-box;border:1px solid #c8cfd7;border-radius:8px;padding:8px 10px;width:100%;background:#fff;color:#20252a}
.stickit-input:focus,.stickit-textarea:focus{outline:none;border-color:#7d8792;box-shadow:0 0 0 3px rgba(125,135,146,.15)}
.stickit-textarea{min-height:90px}
.stickit-attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:8px}
.stickit-att{padding:8px;border:1px solid #e0e5eb;border-radius:7px;min-width:0}
.stickit-att img{display:block;max-width:100%;height:100px;object-fit:contain;margin:auto;cursor:zoom-in}
.stickit-att-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin:5px 0}
.stickit-presence{color:#355b49;font-weight:700}
.stickit-error{color:#8f3030}
.stickit-muted{color:#657080}
.stickit-search-button{position:fixed;right:18px;bottom:18px;z-index:9900;border:1px solid #59626c;border-radius:50%;width:48px;height:48px;background:#59626c;color:#fff;font-size:20px;box-shadow:0 6px 18px rgba(0,0,0,.18);cursor:pointer}
.stickit-modal{position:fixed;inset:0;z-index:9999;background:rgba(19,24,29,.05);display:flex;align-items:flex-start;justify-content:center;padding:7vh 14px 20px;backdrop-filter:blur(2px)}
.stickit-modal-box{width:min(560px,92vw);max-height:84vh;overflow:auto;background:#f8f9fb;border:1px solid #d3d8df;border-radius:18px;padding:18px;box-shadow:0 18px 50px rgba(0,0,0,.18);color:#222831}
.stickit-modal-box-wide{width:min(760px,94vw)}
.stickit-modal-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:12px}
.stickit-modal-title-wrap{min-width:0;flex:1}
.stickit-modal-title{margin:0;font-size:20px;line-height:1.2;color:#23282f}
.stickit-modal-subtitle{margin-top:4px;color:#68727d;font-size:13px}
.stickit-modal-close{min-width:40px;padding:6px 0;font-size:18px;line-height:1}
.stickit-modal-content>*+*{margin-top:10px}
.stickit-modal-message{color:#2e343a;line-height:1.5;white-space:pre-wrap}
.stickit-modal-actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap;margin-top:16px}
.stickit-modal-header-lite{font-size:19px;font-weight:700;color:#23282f;margin-bottom:8px}
.stickit-result{display:block;padding:9px;border-bottom:1px solid #e3e7ed;color:#39424d;text-decoration:none}
.stickit-lightbox{position:fixed;inset:0;z-index:10000;background:rgba(0,0,0,.05);display:flex;align-items:center;justify-content:center;flex-direction:column}
.stickit-lightbox img{max-width:94vw;max-height:94vh}
.stickit-editor-tools{margin:6px 0}
.stickit-badge{display:inline-block;border-radius:12px;background:#e8edf2;padding:3px 8px;margin:2px;color:#33404e}

.stickit-context-coupon{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:24px;box-sizing:border-box;margin:2px 4px 2px 0;padding:0 6px;border:1px solid #c5ced8;border-radius:12px;background:#fff;color:#b42318;font-weight:800;text-decoration:none;vertical-align:middle;line-height:1}
.stickit-context-coupon:hover{background:#fff2f0;border-color:#e3a39d;color:#8f1b12;text-decoration:none}
.stickit-context-refresh{display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;box-sizing:border-box;margin:2px 3px 2px 0;padding:3px;border:1px solid #c5ced8;border-radius:12px;background:#fff;color:#536273;cursor:pointer;vertical-align:middle}
.stickit-context-refresh:hover{background:#eef3f8;border-color:#9eb1c5;color:#174f82}
.stickit-context-refresh:disabled{opacity:.55;cursor:wait}
.stickit-context-refresh svg{display:block;width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;pointer-events:none}
.stickit-context-refresh.is-refreshing svg{animation:stickit-context-refresh-spin .7s linear infinite}
@keyframes stickit-context-refresh-spin{to{transform:rotate(360deg)}}
.stickit-list-presence{display:inline-block;margin-left:5px;padding:2px 6px;border-radius:10px;background:#e5efe9;color:#355b49;font-size:11px;font-weight:700}
.stickit-attachment-toolbar{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin:0 0 8px;padding:7px 9px;background:#f0f2f5;border:1px solid #d9dee5;border-radius:9px}
.stickit-inline-attachment{display:inline-flex;align-items:center;gap:4px;margin:0 0 0 5px;vertical-align:middle;white-space:nowrap}
.stickit-att-select{width:16px;height:16px;margin:0;accent-color:#69737d}
.stickit-inline-thumb{width:87px;height:72px;object-fit:contain;border:1px solid #ccd6e2;border-radius:6px;background:#fff;cursor:zoom-in;vertical-align:middle}
.stickit-hesk-icon-btn{display:inline-flex;align-items:center;justify-content:center;width:23px;height:23px;padding:0;border:0;border-radius:4px;background:transparent;cursor:pointer;vertical-align:middle;line-height:1;flex:0 0 auto}
.stickit-hesk-icon-btn:hover{background:#eef1f4}
.stickit-hesk-icon-btn:focus{outline:1px solid #aeb8c2;outline-offset:1px}
.stickit-hesk-icon-svg{display:block;width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;pointer-events:none}
.stickit-hesk-icon-rename,.stickit-hesk-icon-shrink{color:#6f757b}
.stickit-hesk-icon-rename:hover,.stickit-hesk-icon-shrink:hover{color:#3e454c}
.stickit-attachment-toolbar-icons{gap:5px;padding:5px 7px}
.stickit-attachment-toolbar-icons .stickit-hesk-icon-btn{width:27px;height:27px;background:#fff;border:1px solid #ccd3da;color:#59626c}
.stickit-attachment-toolbar-icons .stickit-hesk-icon-btn:hover{background:#e8edf2;border-color:#b8c1ca}
.stickit-attachment-toolbar-icons .stickit-hesk-icon-svg{width:15px;height:15px}
.stickit-attachment-toolbar-icons .stickit-download-counter{margin:0 2px;font-size:12px}
.stickit-small{padding:4px 8px;font-size:12px}
.stickit-rename-box>*+*{margin-top:10px}
.stickit-selected-info{padding:10px 12px;border:1px solid #d8dde3;border-radius:10px;background:#fff;color:#414a53}
.stickit-choice-head{display:flex;justify-content:space-between;gap:10px;align-items:center;flex-wrap:wrap}
.stickit-check-label{display:inline-flex;align-items:center;gap:8px;color:#3a424a}
.stickit-file-choices{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:8px;max-height:220px;overflow:auto;padding:2px}
.stickit-file-choice{display:flex;gap:8px;align-items:flex-start;padding:9px 10px;background:#fff;border:1px solid #d9dfe6;border-radius:10px;color:#2f353c}
.stickit-modal-file-check{margin-top:2px}
.stickit-field-label{display:block;font-weight:700;color:#3a4148;margin-bottom:4px}
.stickit-rename-options{display:grid;grid-template-columns:1fr 1fr 1.2fr;gap:8px}
.stickit-rename-preview{min-height:55px;max-height:150px;overflow:auto;padding:10px;background:#fff;border:1px solid #d9e0e8;border-radius:8px;white-space:pre-wrap;font:12px/1.5 ui-monospace,monospace;color:#30363d}
.stickit-lightbox-caption{color:#fff;margin-top:10px;max-width:85vw;word-break:break-word}
.stickit-lightbox-close,.stickit-lightbox-prev,.stickit-lightbox-next{position:absolute;background:transparent!important;border-color:transparent!important;color:#fff!important;font-size:42px;padding:8px;box-shadow:none}
.stickit-lightbox-close{right:18px;top:8px}
.stickit-lightbox-prev{left:18px;top:45%}
.stickit-lightbox-next{right:18px;top:45%}
@media(max-width:700px){.stickit-inline-attachment{display:flex;margin-left:0}.stickit-rename-options{grid-template-columns:1fr}.stickit-file-choices{grid-template-columns:1fr}.stickit-modal-actions{justify-content:stretch}.stickit-modal-actions .stickit-btn{flex:1}}


.stickit-option-field{display:flex;flex-direction:column;gap:4px}
.stickit-choice-group{padding:10px 12px;border:1px solid #d9dee5;border-radius:10px;background:#fff}
.stickit-choice-options{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.stickit-choice-option{display:inline-flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid #d6dce3;border-radius:9px;background:#f6f7f9;color:#31373d;cursor:pointer}
.stickit-choice-option:hover{background:#eef1f4}
.stickit-choice-check{width:16px;height:16px;margin:0;accent-color:#69737d}
.stickit-flash-notice{position:fixed;z-index:10050;top:22px;left:50%;transform:translate(-50%,-8px);max-width:min(560px,90vw);padding:12px 18px;background:#f7f8fa;border:1px solid #cfd4da;border-radius:12px;box-shadow:0 10px 30px rgba(0,0,0,.14);color:#252a30;font-weight:700;font-size:14px;line-height:1.35;opacity:0;pointer-events:none;transition:opacity .16s ease,transform .16s ease}
.stickit-flash-notice.is-visible{opacity:1;transform:translate(-50%,0)}


/* Universal Search */
.stickit-search-modes{display:flex;gap:6px;flex-wrap:wrap;margin:10px 0}
.stickit-search-mode.active{background:#59626c!important;border-color:#59626c!important;color:#fff!important}
.stickit-search-results{margin-top:8px;max-height:58vh;overflow:auto;border-top:1px solid #e3e7ed}
.stickit-universal-result{padding:10px 8px}
.stickit-universal-result:hover{background:#f1f3f5}
.stickit-universal-title{font-weight:700;color:#303841}
.stickit-universal-meta{margin-top:3px;font-size:12px;color:#66717c;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.stickit-universal-track{margin-top:2px;font-size:11px;color:#8a939c}


/* Previous tickets — full customer history */
.stickit-previous-tickets-all{margin-top:10px;padding-top:8px;border-top:1px solid #e1e5e9}
.stickit-previous-tickets-all a{font-weight:700;text-decoration:underline;color:inherit}

/* Saved Replies quick search — isolated from HESK's native select. */
.stickit-saved-reply-search-wrap{position:relative;display:block;max-width:100%;margin:0 0 6px 0;z-index:40}
.stickit-saved-reply-search-input{box-sizing:border-box;width:100%;height:34px;padding:6px 30px 6px 10px;border:1px solid #c7d0d8;border-radius:4px;background:#fff;color:#263645;font:inherit;font-size:13px;outline:none;box-shadow:none}
.stickit-saved-reply-search-input:focus{border-color:#5c91b8;box-shadow:0 0 0 2px rgba(66,132,180,.16)}
.stickit-saved-reply-search-input::-webkit-search-cancel-button{cursor:pointer}
.stickit-saved-reply-search-list{position:absolute;left:0;right:0;top:38px;z-index:10000;max-height:286px;overflow:auto;padding:4px 0;border:1px solid #cbd3da;border-radius:4px;background:#fff;box-shadow:0 5px 14px rgba(0,0,0,.20)}
.stickit-saved-reply-search-list[hidden]{display:none!important}
.stickit-saved-reply-search-item{display:block;width:100%;margin:0;padding:8px 10px;border:0;background:#fff;color:#273746;text-align:left;font:inherit;font-size:13px;line-height:1.25;cursor:pointer;white-space:normal}
.stickit-saved-reply-search-item:hover,.stickit-saved-reply-search-item.is-active{background:#2f78a8;color:#fff}
.stickit-saved-reply-search-empty{padding:9px 10px;color:#707b84;font-size:12px;font-style:italic}


/* 0.5.24: Saved Replies search inside the actual HESK Selectize dropdown */
.stickit-saved-reply-dropdown .stickit-saved-reply-dropdown-search{position:sticky;top:0;z-index:20;padding:7px;background:#fff;border-bottom:1px solid #d7dee4}
.stickit-saved-reply-dropdown .stickit-saved-reply-search-input{display:block;box-sizing:border-box;width:100%;height:32px;margin:0;padding:5px 9px;border:1px solid #b9c5cf;border-radius:3px;background:#fff;color:#243746;font:inherit;font-size:13px;line-height:20px;outline:none;box-shadow:none}
.stickit-saved-reply-dropdown .stickit-saved-reply-search-input:focus{border-color:#2f78a8;box-shadow:0 0 0 2px rgba(47,120,168,.14)}
.stickit-saved-reply-search-results{max-height:286px;overflow:auto;background:#fff}
.stickit-saved-reply-search-results[hidden]{display:none!important}
.stickit-saved-reply-search-results .stickit-saved-reply-search-item{display:block;width:100%;margin:0;padding:8px 14px;border:0;border-radius:0;background:#fff;color:#273746;text-align:left;font:inherit;font-size:13px;line-height:1.25;cursor:pointer;white-space:normal}
.stickit-saved-reply-search-results .stickit-saved-reply-search-item:hover,.stickit-saved-reply-search-results .stickit-saved-reply-search-item.is-active{background:#2f78a8;color:#fff}
.stickit-saved-reply-search-results .stickit-saved-reply-search-empty{padding:9px 14px;color:#707b84;font-size:12px;font-style:italic}

/* Customer-facing attachment thumbnails */
.stickit-customer-thumb-button{display:inline-flex;align-items:center;justify-content:center;width:87px;height:72px;margin:4px 0 4px 8px;padding:0;border:1px solid #ccd6e2;border-radius:6px;background:#fff;vertical-align:middle;cursor:zoom-in;overflow:hidden;box-shadow:none}
.stickit-customer-thumb-button:not(.is-loaded)::before{content:"";width:22px;height:22px;border:2px solid #d7dee7;border-top-color:#6f8092;border-radius:50%;animation:stickit-customer-thumb-spin .8s linear infinite}
.stickit-customer-thumb-button:hover{border-color:#9fb2c5;background:#f8fafc}
.stickit-customer-thumb{display:block;width:87px;height:72px;object-fit:contain;background:#fff}
.stickit-customer-lightbox{position:fixed;inset:0;z-index:2147483000;display:flex;align-items:center;justify-content:center;padding:28px;background:rgba(0,0,0,.05);cursor:zoom-out}
.stickit-customer-lightbox-image{display:block;max-width:94vw;max-height:92vh;object-fit:contain;background:#fff;border-radius:5px;box-shadow:0 10px 44px rgba(0,0,0,.45);cursor:default}
.stickit-customer-lightbox-close{position:fixed;top:14px;right:18px;width:42px;height:42px;padding:0;border:0;border-radius:50%;background:rgba(255,255,255,.94);color:#23313f;font:32px/40px Arial,sans-serif;cursor:pointer}
@keyframes stickit-customer-thumb-spin{to{transform:rotate(360deg)}}
@media(max-width:700px){.stickit-customer-thumb-button,.stickit-customer-thumb{width:78px;height:65px}}
@media print{.stickit-customer-thumb-button,.stickit-customer-lightbox{display:none!important}}

/* Customer ticket image lightbox navigation (cycles all image attachments in the ticket). */
.stickit-customer-lightbox-prev,.stickit-customer-lightbox-next{position:fixed;top:50%;transform:translateY(-50%);z-index:2147483001;width:54px;height:70px;padding:0;border:0;border-radius:10px;background:rgba(0,0,0,.42);color:#fff;font:54px/64px Arial,sans-serif;cursor:pointer;user-select:none}
.stickit-customer-lightbox-prev{left:18px}
.stickit-customer-lightbox-next{right:18px}
.stickit-customer-lightbox-prev:hover,.stickit-customer-lightbox-next:hover{background:rgba(0,0,0,.68)}
.stickit-customer-lightbox-caption{position:fixed;left:50%;bottom:14px;transform:translateX(-50%);z-index:2147483001;max-width:82vw;padding:6px 10px;border-radius:7px;background:rgba(0,0,0,.58);color:#fff;font:14px/1.35 Arial,sans-serif;text-align:center;word-break:break-word}
@media(max-width:700px){.stickit-customer-lightbox-prev,.stickit-customer-lightbox-next{width:42px;height:58px;font-size:42px;line-height:52px}.stickit-customer-lightbox-prev{left:6px}.stickit-customer-lightbox-next{right:6px}.stickit-customer-lightbox-caption{bottom:8px;max-width:74vw;font-size:12px}}

/* 0.5.37: attachment shrink size helper. */
.stickit-modal-hint{font-size:12px;color:#6f757b;margin-top:5px}


/* Customer create-ticket guidance */
.stickit-customer-form-info {
  box-sizing: border-box;
  width: 100%;
  margin: 0 0 18px;
  padding: 14px 16px;
  border: 1px solid #cfd8e3;
  border-left-width: 4px;
  border-radius: 8px;
  background: #f7f9fc;
  color: #253247;
  line-height: 1.5;
}
.stickit-customer-form-info--info { border-left-color: #3b73c8; background: #f4f8ff; }
.stickit-customer-form-info--neutral { border-left-color: #7b8794; background: #f7f8fa; }
.stickit-customer-form-info--warning { border-left-color: #d99a1a; background: #fff9e9; }
.stickit-customer-form-info__title {
  margin: 0 0 5px;
  font-weight: 700;
  font-size: 16px;
}
.stickit-customer-form-info__message {
  white-space: pre-line;
  font-size: 14px;
}

/* 0.5.45: PrestaShop customer impersonation via the installed ETS Login as Customer module. */
.stickit-prestashop-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}
.stickit-prestashop-heading-main{min-width:0;flex:1 1 auto}
.stickit-prestashop-heading-actions{display:flex;align-items:center;gap:6px;flex:0 0 auto}
.stickit-ps-login-customer{padding:4px 8px;font-size:12px;line-height:1.25;white-space:nowrap}


/* 0.5.48: previous order is appended on demand; no extra request on ticket load. */
.stickit-ps-previous-order{padding:4px 8px;font-size:12px;line-height:1.25;white-space:nowrap}
.stickit-prestashop-order-block{display:block}
.stickit-prestashop-order-item+.stickit-prestashop-order-item{margin-top:12px;padding-top:10px;border-top:1px solid #dce1e6}

/* 0.5.64: all Stickit popup/lightbox overlay backgrounds use 5% opacity. */

/* 0.5.60: guided "Με ενδιαφέρει" selector on public ticket creation. */
.stickit-customer-interest{box-sizing:border-box;width:100%;margin:0 0 12px;padding:0;background:transparent;color:#253247}
.stickit-customer-interest__title{margin:0 0 7px;font-weight:700;font-size:14px;color:#24364a}
.stickit-customer-interest__chips{display:flex;flex-wrap:wrap;gap:7px;margin:0 0 8px}
.stickit-customer-interest__chip,.stickit-interest-choice{appearance:none;border:1px solid #b8c7d8;border-radius:999px;background:#fff;color:#255f98;padding:5px 10px;font:600 13px/1.25 Arial,sans-serif;cursor:pointer;transition:background-color .12s,border-color .12s,color .12s}
.stickit-customer-interest__chip:hover,.stickit-interest-choice:hover{border-color:#5f8fc0;background:#f4f8fc}
.stickit-customer-interest__chip.is-selected,.stickit-interest-choice.is-selected{border-color:#3b73c8;background:#eaf3ff;color:#174f82}
.stickit-customer-interest__panel{box-sizing:border-box;margin:7px 0 14px;padding:11px 12px;border:1px solid #d6e0eb;border-radius:8px;background:#fbfcfe}
.stickit-customer-interest__panel[hidden]{display:none!important}
.stickit-customer-interest__intro{margin:0 0 10px;color:#5b6878;font-size:13px;line-height:1.4}
.stickit-interest-question{margin:10px 0 0}
.stickit-interest-question:first-child{margin-top:0}
.stickit-interest-question__label{margin:0 0 6px;font-weight:650;font-size:13px;color:#253247}
.stickit-interest-question__choices{display:flex;flex-wrap:wrap;gap:6px}
.stickit-interest-choice{font-weight:500;color:#3a526b;padding:4px 9px}
.stickit-interest-input{box-sizing:border-box;width:100%;max-width:420px;height:36px;padding:7px 9px;border:1px solid #b8c7d8;border-radius:6px;background:#fff;color:#24364a;font:14px/1.3 Arial,sans-serif}
.stickit-interest-input:focus{outline:2px solid rgba(59,115,200,.16);border-color:#3b73c8}
@media(max-width:700px){.stickit-customer-interest__chip,.stickit-interest-choice{padding:7px 10px}.stickit-interest-input{max-width:none}}