Revoke , return, refund the order.

The merchandise received by the customer is fully customized according to their request. In this respect, the commercial transaction is a service.

For services ordered remotely, the execution of which started within 7 days of the consumer's agreement, the right to withdraw is not applicable. doesn’t offer refunds or returns for buyer’s remorse or wrong sizes

However, the customer reserves the right to recall or return the order to customized products, in exceptional cases due to an error in the order due to a fault of

In this case, the customer has a period of 7 ( seven )  working days to exercise this right, without having to justify his reasons, or to pay the penalties, with the exception of the cost of the original dispatch, the cost of the return and any costs depends on the payment method.

Returned goods must be shipped by registered mail, in their original packaging, with the original receipt of the cash register, so as to provide irrefutable proof of return.

To initiate the return process, the customer must contact by e-mail or telephone on the corresponding telephone number on and clearly state the reason for the return and the document number. will respond by e-mail or by telephone and will provide a "return number", which must appear on the outer packaging of the returned product.

Under no circumstances can a return be made without the prior agreement of

Only products that have not been modified or altered in any way, in their original packaging, are returned. Late delivery of goods under the responsibility of the carrier does not allow customers to claim reimbursement of the transport costs.

It is clarified that:

The colors of the products may differ from what you see on your screen.

This is due to the settings of each screen.

That's why the different color shade is not considered a mistake of

The colors of the tables may differ from what you see on your screen.

This is due to the settings of each screen.

Withdrawal or reimbursement from this category, concerning the variation of the colors of the design, can not be done.

Withdrawal and refund charges.

The customer is charged with the shipping and / or return shipping costs (if refunded at

Also, retains a lump sum of € 4.90 as an administrative charge to cover the commissions received by the service providers involved in the transaction (Banks, credit cards,cash on delivery).

Damaged items

At , we have a great product quality. That’s why all our orders have quality check before we ship them out.

However, if a damaged item was accidentally let through our control, or was damaged during shipment, we take full responsibility and provide a free replacement

(except for cases where a print comes out imperfect because of a low-quality print file).

What do I do if an item arrived damaged?

Here’s what we recommend you to do when communicating with customers about a damaged item:

Request photos of the product and the packing slip (this is standard practice for ecommerce businesses).

Once you have the photos, fill the form at contact us and upload them, or  send them  to

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